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Thank you for shopping at Halo Pandora Boutique.
Due to the nature of boutique fashion, please read carefully:
1. 7 Day Returns:
You have 7 days from delivery to request a return. Item must be unworn, unwashed, with tags attached and in original packaging.
2. What CANNOT be returned:
For Hygiene reasons: underwear, swimwear, earrings, and cosmetics (when we add them). Sale items marked 30% off or more cannot be returned unless faulty.
3. Faulty/Damaged:
If item arrives damaged or wrong size sent, WhatsApp us within 48 hours with a photo. We will exchange at our cost.
4. How to return:
WhatsApp – 061 383 1182 – with order number. You are responsible for courier fee and to send back to Witbank unless we made an error. Once we receive and inspect, refund is done within 5-7 business days.
5. Refunds:
Refunds go back to original payment method (Paystack). No cash refunds.
We comply with the South African Consumer Protection Act.
Need help?
Contact us at admin@halopandora.co.za for questions related to refunds and returns.